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June 17, 2022
You are conducting an initial family counseling session with the Robertsons. The family includes Dan Robertson (the father), Marie Robertson (the mother), and Peter Robinson (the 10-year-old son). The
June 17, 2022

Quality Management – Human Capitol

Prior to beginning work on this discussion forum, read Chapters 4 and 5 in the course textbook and the weekly lecture.

One of the most effective ways to achieve improvement within an organization is through its most important resource, its people. Clifton Leaf recognizes their importance and the role of motivation in the below quote:

“For those smart enough to recognize it—and mine it—the human capital embedded in a company’s workforce is simply the best asset it has: more mobile than factories or equipment, more rewarding in the long term than investment capital, easier to leverage than brand or market share. It is human minds, after all, that spark discoveries and breakthroughs; human impatience and ingenuity that give rise to brilliant hacks and workarounds; human touch, humor, instinct, and empathy that bond with customers and sell products.” – (2017, para. 2).

Motivational Theories Classifications table


In your discussion post, address the following questions:

  • What are the principles of workforce engagement and motivation?
  • How can positive workforce engagement lead to favorable outcomes and results?
  • What impact did the engagement have on the organization and its workforce?
  • What short and long-term outcomes emerged?
  • How does your organization measure the impact?


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