15˜ Core Competency question “ Serving the public Demonstrates a real belief in public service, focusing on what matters to the public and will best serve their interests. Understands the expectations, changing needs and concerns of different communities, and strives to address them. Builds public confidence by talking with people in local communities to explore their viewpoints and break down barriers between them and the police. Understands the impact and benefits of policing for different communities, and identifies the best way to deliver services to them. Works in partnership with other agencies to deliver the best possible overall service to the public. Provide/create ˜specific’ examples to questions down below Q1 “ Q4. Outline contributions and also provide evidence of the competency area (Serving the public). Formulate responses to questions that surround the assessable core competency. Mach the core competencies in each of your responces. HOW TO STRUCTURE RESPONSES TO THE QUESTIONS Situation- explain what the situation was and who was involved. Task “ explain the task that had to be done. Action “ explain what action you took and what action others took when working towards the task. Also explain why you took this particular course of action Result “ explain what the RESULT was following your actions. Explain what would you do differently if the same situation arose again. It is good to be reflective at the end of your responses. This demonstrates a level of maturity and it will also show that you are willing to learn from every experience. Finally, explain what the outcome or result was following your actions and those of others. Try to demonstrate in your response that the result was positive because of the action you took. Q1 Provide an example of where you have broken down barriers between a group of people? Probing questions to answer within Q1 What did you learn from this experience and would you do anything differently next time? What did the other people think about what you did? Were they happy with your work? Tips for constructing your response Read carefully the core competency that relates to serving public. Try to include keywords and phrases from the core competency in your response to this question, such as: I tried to understand each person’s needs and concerns. I took steps to identify the best way that we could all work together. I had their best interests at heart throughout. I built confidence in them by talking to them. Focused on the customer at all times to ensure I delivered an excellent service. I addressed the needs of the person I was dealing with. I listened to their viewpoint. By speaking with them I was able to build their confidence in my abilities. I took the time to identify the best way to meet their needs. I worked alongside other people to ensure the best service was delivered. Consider structuring your response in the following manner: STEP 1 Explain what the situation was and why you needed to break down the barriers.
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