PROJECT QUALITY MANAGEMENT
Text: Managing for Quality and Performance Excellence, Ninth Edition,
Author: James r. Evans & William M. Lindsay.
ESSAY QUESTIONS: (Each question should be answered in 200+ words for full credit.)
Question 61: Barker is a small custom producer of equipment used in various process industries such as chemicals and beverages. Each piece of equipment is custom designed from customer specifications. The process generally consists of five steps: (1) customer quote creation; (2) preproduction planning (if awarded contract); (3) quality assurance; (4) manufacturing; and (5) inspection and delivery.
(a)Construct a flowchart depicting the process and show any dependencies. (5 points)
(b)Develop a process manual for this company that outlines specific activities that should be performed within each of these process steps. (10 points)
(c)Describe how design, control, and improvement are integrated into the process. (5 points)
Question 62: Some of the key processes associated with business activities for a typical company include sales and marketing, supply chain management, managing information technology, and managing human resources. What types of Six Sigma projects might be considered in order to improve each of these activities? (10 points)
Question 63: Develop a hierarchy of the questions within the Baldrige Award criteria that would guide an organization starting to pursue performance excellence towards world-class performance. What key issues within the criteria would be more appropriate for organizations just starting out to concentrate on, and how should they progress toward fully meeting the Baldrige criteria? (10 points)
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