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July 7, 2019
Handling A Project Crisis
July 7, 2019

Bugs Vs. Feature Requests

There is no such thing as a bug-free IT project. Because bugs are a fact of IT project life, IT project managers must articulate a process for identifying, tracking, and handling the bugs that will inevitably occur. In addition, because technical and business requirements change frequently, IT project managers must also plan to log and track requests for new features and functionality.

Read the following linked documents:

  • Visual Studio – Manage Bugs” (https://docs.microsoft.com/en-us/azure/devops/boards/backlogs/manage-bugs?view=azure-devops&tabs=new-web-form&viewFallbackFrom=vsts): This article describes the process of tracking bugs in Visual Studio, a popular .NET development suite created by Microsoft®.
  • What Is a Bug and Issue Tracking Tool?” (https://www.atlassian.com/software/jira/bug-tracking): This article describes the process of tracking bugs in Jira, a popular bug tracking and project management tool created by Atlassian.

Create a 3-page Microsoft® Word document of a bug tracking process for the project you created in the individual assignments in Weeks 2 and 3 (attached). Be sure to differentiate between bugs and feature requests. For this assignment, you will only be tracking bugs.

Your tracking process must include:

  • Description of software you propose using for bug tracking (in-house developed or third-party)
  • Description of issues that will be considered bugs (vs. feature requests)
  • Description of who will use the system to track bugs
  • Description of who will monitor the system, follow up with the requestor as necessary, and implement the bug fixes
  • Description of bug-related information (such as a unique tracking number, description, assignee, etc.) necessary to identify, fix, and log bugs
 

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